Terms of Service
Last updated: 10 October 2026
1. Overview
Welcome to ChillPawCo. The terms “we”, “us” and “our” refer to ChillPawCo.
ChillPawCo operates this online store and website, including all related information, content, features, products and services, to provide you with a convenient shopping experience.
By accessing our website or purchasing a product from us, you agree to be bound by these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.
You agree not to use our website for any unlawful purpose or in a way that could damage, disable or interfere with the website or its services.
We reserve the right to restrict or terminate access to our services where permitted by law if these terms are breached.
3. Products and Product Information
We make reasonable efforts to display our products and their descriptions as accurately as possible.
Product images are provided for illustrative purposes. Actual colours, appearance, packaging or other details may vary slightly depending on your device, supplier or product updates.
We do not guarantee that every product description, image or other information on the website will always be complete, accurate or up to date. We will correct material errors where appropriate.
Nothing in these terms excludes or limits your rights under the Australian Consumer Law.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase the selected products.
An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to cancel or refuse an order where permitted by law, including in cases of suspected fraud, pricing errors, product unavailability or incorrect order information.
If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.
You are responsible for providing accurate contact and delivery information when placing an order.
5. Prices and Payments
All prices on our website are displayed in Australian dollars (AUD), unless stated otherwise.
Prices, product availability and promotions may change without notice. Any changes will not affect an order that we have already accepted, except where permitted by law.
Payment must be completed using the payment methods available at checkout.
You agree to provide current, complete and accurate billing and payment information.
6. Shipping and Delivery
We aim to process and dispatch orders as promptly as possible.
Some products may be shipped directly from third-party suppliers, including suppliers located outside Australia.
Delivery timeframes displayed on our website or at checkout are estimates only and are not guaranteed. Delays may occur due to supplier processing, shipping carriers, customs or other circumstances outside our reasonable control.
We will make reasonable efforts to assist with delayed, lost or undelivered orders.
Nothing in this section removes any rights or remedies available to you under the Australian Consumer Law.
Please refer to our Shipping Policy for further information.
7. Returns, Refunds and Australian Consumer Law
Our Refund and Return Policy explains how to contact us about damaged, faulty, defective or incorrect products.
We do not offer returns or exchanges for change-of-mind purchases unless otherwise stated in our policy or required by law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund.
Nothing in these Terms of Service or our other policies excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Please refer to our Refund and Return Policy for full details.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery services and ecommerce platforms.
We do not control all third-party websites or services and are not responsible for their content, terms or privacy practices.
Your use of third-party services may be subject to separate terms and conditions.
9. Intellectual Property
All content on this website, including text, graphics, logos, designs, images and other materials, is owned by ChillPawCo, its licensors or the relevant rights holders, and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify or use website content for commercial purposes without prior written permission, except where permitted by law.
10. Website Errors and Changes
We may update website content, product information, prices or availability from time to time.
We reserve the right to correct errors, inaccuracies or omissions and to update information where necessary.
Where an error materially affects an order, we will take appropriate steps in accordance with applicable law.
11. Limitation of Liability
To the extent permitted by law, ChillPawCo is not responsible for losses arising from your improper use of our website or from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability, consumer guarantees or other rights that cannot legally be excluded or limited under applicable law, including the Australian Consumer Law.
Where liability can legally be limited, it will be limited only to the extent permitted by applicable law.
12. Privacy
We collect and handle personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy, including where necessary to process orders, arrange delivery, provide customer support and operate our online store.
Please read our Privacy Policy for more information about how personal information is collected, used and protected.
13. Governing Law
These Terms of Service are governed by the laws applicable in Australia, subject to any mandatory consumer protections that apply to you.
Nothing in these terms removes any rights you may have under the Australian Consumer Law or other applicable legislation.
14. Changes to These Terms
We may update these Terms of Service from time to time by publishing a revised version on our website.
The updated version will include a revised “Last updated” date where appropriate.
Your continued use of our website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.
15. Contact Information
For any questions about these Terms of Service, please contact us:
Business name: ChillPawCo
Email: contact.chillpawco@gmail.com
ABN: 52 205 839 175